Today we got again an activation required for the HEMC today? What could be the reason? Do you all have this too? It’s kind of annoying without reason 
Today again "activation required"?
Same here, without reason 
i guess This is also a Problem with the new App ?
I am now in contact with the Support.
After a while and restart the App it shows active in Subscription and Start from beginning. (Connection lost and above Message)
am i really the only one with this problem? or does anyone else have the same problem? 
support couldn’t find a fault on my HEMC, what now? there must be a problem with the app in connection with the software version of the HEMC…
@olaf.schicke : you have the same Problem, Right ?
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Hey Matthias, please keep us updated if you have any other input. Of course your best ressource to resolve the problem remains with our support team, apologies if you haven’t found the answers you were looking for yet!
Thanks for asking!
Yes! I will give you an update as soon as i have a Solution.
For now, the support recommended me to perform a HardReset, but i dont think that This will Solve the Problem, because it seems to be a failure in the App. BTW: The old HEMC App works well so far. (Orange App)
But of course, i will try to perform a Hard Reset.
I will update as soon as possible.
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Yes Matthias Schmidt i have the same Problem.
The problem come with the last Update from the App.
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I already mentioned the unstable app in an earlier post here. I also don’t believe a hard reset of the hub is the solution. The new app is very unstable (on Android).
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Hello everyone, it has just been confirmed to me that this is a bug.
The issue has been already found and fixed. The fix will be released with the next update of Motion Core.
Thanks to the Team !
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THank you Matthias for the update to the community, we appreciate everyone’s patience while we resolve the issue asap.
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